The people driving health and social care excellence

You benefit from specialists who understand candidates, employers, and the pressures of the care sector

about The Team

Trusted Hands, Fresh Ideas, Lasting Change

At 21HSC, the team bring a fresh, energetic approach backed by real experience in the health and social care sector. They’re not only highly skilled in what they do, but also genuinely care about the people and organisations they work with. That mix of professionalism and personality makes them stand out.

Beyond the day-to-day, 21HSC are committed to giving back. From sponsoring local football clubs to supporting charity galas, they see community involvement as part of their responsibility, not just an add-on. It’s their way of making sure the positive impact of their work reaches further than the office.

We do right by humans and the planet.

21HSC is committed to making a positive impact on our team, our local communities and the environment they are a part of.

From sponsoring grassroots football to organising charity gala dinners or climbing Munros, our corporate social responsibility makes us what we are.

Meet The Team

Managing Director

Steven More

With over 20 years in Health and Social Care, Steven More brings deep sector knowledge and proven leadership to 21 Health and Social Care.

He played a key role in establishing award-winning community projects, including Edinburgh City Youth Café, and developed services supporting young people affected by homelessness and offending. His work has spanned partnerships with local authorities, Police Scotland, the Scottish Government, and organisations such as the Prince’s Trust.

Steven’s career also includes international experience in child protection and safeguarding for government and NGO sectors.

In recruitment, he has supplied social work and care professionals to all Scottish local authorities, delivered Care at Home and Housing Support services, and recruited senior leaders across public, private, and voluntary organisations.

Before founding 21HSC, Steven co-directed one of Scotland’s leading Health and Social Care recruitment agencies. He now leads 21HSC with the same dedication to quality, trust, and positive outcomes for clients and candidates.

Danielle
Frame

Senior

Recruitment Consultant

Sean
Carruthers

Senior

Account Manager

Michael
Stewart

Resourcing

& Compliance Officer

Our Associates

Rachael Wallace-Lane PCC

Rachael has been partnering with individuals, teams and businesses to maximise their personal and professional potential for over 25 years, supporting organisations build, lead and transform teams. Professionally trained Rachael combines a coach approach with mentoring, facilitation, counselling and mindfulness skills to develop bespoke experiences for all her clients. Rachael is an experienced leader with a demonstrated history of repeated successes and trusted partnerships. Fifteen years in the corporate sector working in Sales, Marketing, Public Relations and Facilities gave her a passion for bringing people together to solve tough challenges, identify root causes and then collaborating to find a solution and create a plan of action to get results.   Moving into the voluntary sector Rachael worked for 15 years developing award winning teams, individuals and organisations. Laterally she developed values led learning and development programmes for organisations interested in keeping their values front and centre, encouraging positive disruption, system and transformational culture change.

Strategy and Planning Facilitating spaces for organisations and their people to thrive, promoting positive behaviour change from the front line to the board room. Helping organisations define their visions, creating transparency, accountability and chart a course for future growth, ensuring every step is values-driven and results-focused. Change Management, Strategic Planning, Annual Planning Cycles, Organisational Objective Trackers, Project Planning, Employee Engagement Fostering a culture of opportunity and supporting ambitious employees, we can retain our top talent while boosting loyalty and engagement. It is more cost effective to develop your existing employees and by investing in developing a coach approach you can increase productivity, increase employee engagement and reduce staff turnover. Using a coach approach to nurture future leaders will support your succession planning and can offer clear career pathways for employees. Internal Communications Strategies, Individual and Group Coaching Understanding Neurodiversity and Developing Strategies to support Neurodiverse individuals work at their best Career Transition/Outplacement Providing Career Coaching can help improve employees morale, motivation and productivity through the challenging time of redundancies. Supporting employees who have been made redundant transition to the next stage of their career, support them exit in a positive way, protecting your organisational reputation. Individual and Group Sessions – Processing the redundancy, what’s next, developing a CV and Linked In profile, preparing for interviews and negotiation techniques. Reduce Burnout by Supporting Staff Wellbeing through External Supervision and Reflective Practice For staff working in stressful environments the chance of burn out is high, providing an external supervisor can help manage the demands of the job and protect the wellbeing of your staff. External supervision provides an independent safe space, providing time for reflection, the exploration of new practice, approaches, emotional intelligence and literacy. Incorporate External Supervision in your benefits package to support staff wellbeing, enable a better work-life balance and encourage good self-care, it is also proven to save senior staffs’ time. Speed Up Productivity in the first 90 days with Onboarding Coaches for your new recruits Onboarding Programmes are key to any organisation, we know done well they can save money, reduce turnover, ensure efficiencies and reduce risk. Having already invested the time and money in recruiting the right person, it makes sense to continue to protect that investment. We only have one chance to make the right first impression and supporting a new recruit in their first 90 days can work wonders for productivity, morale and success, it will also save senior time. Professionally trained Rachael combines a coach approach with mentoring, facilitation, counselling and mindfulness skills to develop bespoke experiences for all her clients. Rachael is an experienced leader with a demonstrated history of repeated successes and trusted partnerships. Fifteen years in the corporate sector working in Sales, Marketing, Public Relations and Facilities gave her a passion for bringing people together to solve tough challenges, identify root causes and then collaborating to find a solution and create a plan of action to get results.   Moving into the voluntary sector Rachael worked for 15 years developing award winning teams, individuals and organisations. Laterally she developed values led learning and development programmes for organisations interested in keeping their values front and centre, encouraging positive disruption, system and transformational culture change.

“Occasionally in business life you are fortunate enough to meet people that really make a mark on your self development and you will always remember their words of wisdom. They act as a turning point in your thinking. Rachael Wallace-Lane is an Executive Coach that I can’t recommend highly enough. She applies an intuitive skill to listen and understand which then in turn facilitates your thinking through business and personal challenges. Asking incredibly insightful questions and then empowering you to find solutions – for me light bulb moments. Rachael has a genuine warmth to her style leaving you feeling confident to tackle the most difficult problems. Her approach is partly psychologically based with strong business insight, this helped me create solutions that I hadn’t previously considered and yet were beautifully logical. I can’t thank you enough Rachael”. Executive Coaching Client, Managing Director

Angela McLachlan

With over 20 years of experience in senior leadership roles across private, public, and charitable organisations, I have focused on housing, homelessness, and social care. My extensive expertise spans organisational growth, service transformation, and trauma-informed leadership. Throughout my career, I have been dedicated to improving the lives of individuals facing homelessness, mental health challenges, addiction, poverty, and social isolation. As a qualified psychotherapist specialising in complex trauma and addiction, I bring a unique blend of strategic insight and therapeutic expertise to my leadership, ensuring that both teams and clients are supported with compassion and empathy. I have successfully driven income growth, expanded services, and led large-scale transitions, such as increasing organisational income from £1 million to £7.5 million annually and developing award-winning community projects that serve thousands of households each year. My leadership approach is rooted in my belief that everyone deserves equal access to services, and I am enthusiastic about building partnerships that empower individuals and their families. In addition to my operational achievements, I am deeply committed to fostering inclusive environments, amplifying the voices of those with lived experience, and creating resilient organisational cultures that thrive in challenging environments.

Key Skills Strategic Planning & Execution Organisational Change Management Trauma-Informed Leadership Stakeholder Engagement & Relationship Management Team Leadership & Development Bid Writing and Development Financial Management & Budgeting Service Design & Delivery HR Processes & Organisational Restructuring Coaching & Mentoring Policy Analysis & Research Counselling & Psychotherapy Professional Style I am a highly organised and dynamic leader who thrives in fast-paced, multi-faceted environments. My leadership style is compassionate and supportive, recognising and nurturing the strengths of my team while driving results with integrity, creativity, and determination. My trauma-informed approach allows me to foster an empathetic and resilient organisational culture, creating spaces where people feel seen, heard, and empowered to achieve sustainable outcomes. I have led and managed multi-functional teams delivering field, office-based, and online services across Scotland and England. With experience managing budgets ranging from £2 million to £7.5 million, I am adept at operational and financial management, ensuring that strategic goals are met through careful planning, risk management, and performance monitoring. I am also well-versed in engaging with executive boards and committees, ensuring accountability in areas such as governance, value for money, and equal opportunities. My focus on creating inclusive environments where diversity is valued and where the voices of those with lived experience are amplified has been a key part of my leadership approach. I believe in the power of collaboration, ensuring that services are shaped by the experiences of those they are designed to help, fostering trust, and creating more responsive, impactful support systems.

Mike Greenshields

Proven creative leader with extensive management experience gained in a combination of local authority and private sector environments. Track record of delivering success, effective change management, project development and operational efficiency. Self-motivated, analytical, results driven individual, aspiring to continually improve service delivery and achieve the best outcomes for the client group in a positive and aspirational environment. Charismatic interpersonal skills, which engage and motivate colleagues, stakeholders and service users

With nearly 30 years’ experience in social care and professional social work across private and voluntary sectors, I’ve held senior roles and managed diverse teams to achieve various objectives. I prioritise a resilience-promoting, person-centred approach, ensuring client needs are paramount. My background in professional social work and residential services is complemented by social science expertise, particularly valuable for policy and development work. My experience in both private and local government has given me insight into their distinct systems. My skills have evolved from traditional paper-based methods to the current technological era. I embrace workplace change and believe organisations should learn and adapt from national and international perspectives. I utilise various techniques to gather input from staff and service users, recognising this as key to organisational change. Policy review, development, and implementation are particularly important to me. I have experience in developing new initiatives, requiring tact and diplomacy, and I enjoy the research involved. I believe in valuing people and fostering good performance, leadership, and capability through support and guidance. Ensuring everyone feels valued is crucial, and action is more important than words. Since the modern inspection and regulation system began, I’ve successfully led organisations through the process, advising on change and development. I enjoy supporting and guiding other managers, alongside providing organisational analysis.

Leadership at senior level (28+ years) Commercially astute, Project and change management, Embrace the value of Stakeholder engagement Crisis Management, Operational Leadership, supervision, coaching and mentoring, Training development and delivery, Policy research, development and implementation, Regulation Lead and systems development, Quality Assurance and review work, Extensive social work skills and knowledge with lengthy residential and childcare experience, Trauma informed and resilience inspired approach to all tasks,

Proven creative leader with extensive management experience gained in a combination of local authority and private sector environments. Track record of delivering success, effective change management, project development and operational efficiency. Self-motivated, analytical, results driven individual, aspiring to continually improve service delivery and achieve the best outcomes for the client group in a positive and aspirational environment. Charismatic interpersonal skills, which engage and motivate colleagues, stakeholders and service users

With nearly 30 years’ experience in social care and professional social work across private and voluntary sectors, I’ve held senior roles and managed diverse teams to achieve various objectives. I prioritise a resilience-promoting, person-centred approach, ensuring client needs are paramount. My background in professional social work and residential services is complemented by social science expertise, particularly valuable for policy and development work. My experience in both private and local government has given me insight into their distinct systems. My skills have evolved from traditional paper-based methods to the current technological era. I embrace workplace change and believe organisations should learn and adapt from national and international perspectives. I utilise various techniques to gather input from staff and service users, recognising this as key to organisational change. Policy review, development, and implementation are particularly important to me. I have experience in developing new initiatives, requiring tact and diplomacy, and I enjoy the research involved. I believe in valuing people and fostering good performance, leadership, and capability through support and guidance. Ensuring everyone feels valued is crucial, and action is more important than words. Since the modern inspection and regulation system began, I’ve successfully led organisations through the process, advising on change and development. I enjoy supporting and guiding other managers, alongside providing organisational analysis.

Leadership at senior level (28+ years). Commercially astute. Project and change management. Embrace the value of Stakeholder engagement. Crisis Management. Operational Leadership, supervision, coaching and mentoring. Training development and delivery. Policy research, development and implementation. Regulation Lead and systems development. Quality Assurance and review work. Extensive social work skills and knowledge with lengthy residential and childcare experience. Trauma informed and resilience inspired approach to all tasks.

The people driving health and social care excellence

about The Team

We do right by humans and the planet.